Privacy Policy

Zayro Asia ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.zayroasia.com, interact with our AI agents, or use our software services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, and may include:

• Names, phone numbers, and email addresses.
• Job titles and company names.
• Billing addresses and financial information (processed securely via third-party gateways).
• Any data voluntarily fed into our AI Chatbots or Virtual Assistants during inquiries.

2. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To fulfill and manage your orders, software subscriptions, and AI deployments.
• To send administrative information to you, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To train AI models: Aggregated, anonymized interaction data may be used to improve the accuracy of our AI systems. Your proprietary business data is never shared across client boundaries.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., AWS, Google Cloud, OpenAI API integration).

4. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. Contact Us About This Policy

If you have questions or comments about this notice, you may email our Data Protection Officer at contact@zayroasia.com or by post to:

Zayro Asia
17, Jalan Bedara, Bukit Bintang
50200 Wilayah Persekutian, Kuala Lumpur, Malaysia